Matrixzino Responsible Gambling
Gambling is entertainment. Matrixzino operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly. Matrixzino is licensed and operates under the laws of Costa Rica, with a full policy set published in the footer covering responsible gaming and self-exclusion separately.
Our commitment
Matrixzino operates under the laws of Costa Rica and applies a minimum age of 18 across all products, including casino, live casino, and sports betting. The 18+ requirement is stated in the footer and in the terms in force from 22 October 2025. Self-exclusion is available on request, account limits are set directly from your account, and our Responsible Gaming and Self-Exclusion policies are published in full in the footer.
Tools available
Several controls are available directly from your account. Loss limits and other account limits are set from the Responsible Gaming settings section of your account area. You can also request self-exclusion at any point by contacting support, and the account is closed immediately on that request. We make reasonable efforts to prevent a new account being opened once an exclusion is in place.
A note on cryptocurrency deposits: deposit limits do not apply to cryptocurrency transactions, so if you use crypto, the loss limit and other account-level controls are the relevant tools for managing your play.
Controls available to you:
- Loss limits
- Account limits
- Self-exclusion on request (account closed immediately)
- Full transaction and game history, filterable by date and type
- Responsible Gaming settings accessible directly from your account
If you want to review your activity, your deposit, withdrawal, and game history across casino and sports sits in one record inside your account.
Signs to watch for
Some patterns are worth recognising as a prompt to pause. None of these is a diagnosis, just a list of common signals.
- Chasing losses by placing further bets to recover what was lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not playing
- Thinking about gambling frequently outside of playing sessions
Where to get help
Several organisations offer free, confidential support in the UK and beyond.
- GamCare: gamcare.org.uk or the National Gambling Helpline on 0808 8020 133 (free, 24/7)
- BeGambleAware: begambleaware.org
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): gamstop.co.uk
These services are independent of Matrixzino. Contacting them does not affect your account with us unless you choose to self-exclude through GamStop or request exclusion directly with us.
Contact us
To request self-exclusion, set a limit, or ask any question about your account, reach our support team via live chat (available 24/7 from the contact button on every page) or by email. Self-exclusion requests are acted on immediately: the account is closed and blocked from the point of the request. If you need to talk through your options first, live chat is the fastest route.